We understand the excitement of receiving your custom SCUF controller quickly! However, once an order is placed and enters our system, we're unable to modify it. This includes changes to production or shipping speeds.
🛑 Need to Make a Change?
If you absolutely need to adjust your order, the only option is to cancel it and place a new one. Please note:
- Special promotions or delivery times associated with your original order may not apply to the new one.
- If your order has already entered production, cancellation may not be possible.
📅 Order Delayed?
If your order hasn't shipped and it's past the provided shipping date, feel free to reach out to us for more information.
📝 How to Cancel Your Order
To cancel your order:
- Use our chat widget located on the bottom right of your screen.
- Provide your order number (starts with an "S") and a specific request to cancel.
Alternatively, if you placed your order while logged into your SCUF account, you can cancel it by navigating to "My Orders" and selecting "Cancel".