If you are having issues updating the firmware with the Envision Pro, please try the following steps.
- Connect the Envision Pro and Wireless Receiver directly to the system's motherboard.
- Set the controller to Wireless mode.
- Launch iCUE, go to the Device Settings for the Envision Controller, and update the controller's firmware. It should now finish successfully.
- Do the exact instructions in Step 3 for the Wireless Receiver.
If you are still having trouble updating the firmware, please create a ticket to contact our Support Team.