To request a cancellation, please contact us HERE. Be sure to include your order number (starts with an S).
Note: The refund will be issued via the original payment method within 3 to 5 business days after the cancellation is processed.
Orders with a pre-configured controller cannot be cancelled. However, it can be returned to us, after delivery, for a refund.
- Your order has not started production:
Your order can be canceled and refunded in full.
- Your order is in production but has not yet shipped:
Your order can still be canceled, but a restocking fee of 15% may apply (unless your controller is a pre-configured model).
- If your order has shipped:
Unfortunately, your order cannot be canceled. However, it can be returned to us, after delivery, for a refund.