If you placed an order while being logged in, click on "My Orders" on the left panel, then "Cancel".
You also contact us HERE. Be sure to include your order number (starts with an S).
Note: The refund will be issued via the original payment method within 3 to 5 business days after the cancellation is processed.
Pre-configured controller
Orders with a pre-configured controller cannot be cancelled. However, it can be returned to us, after delivery, for a refund.
Custom controller
- Your order has not started production:
Your order can be canceled and refunded in full.
- Your order is in production but has not yet shipped:
Your order can still be canceled, but a restocking fee of 15% may apply (unless your controller is a pre-configured model).
- If your order has shipped:
Unfortunately, your order cannot be canceled. However, it can be returned to us, after delivery, for a refund.