Returning Undamaged or Non-Defective Goods
You have 30 days, from the day of delivery, to return your controller to us. There is a 15% restocking fee for all custom products returned (pre-configured controllers are not subject to the restocking fee) unless a returned item is defective, in which case the restocking fee may be waived. If there is any damage or excessive wear to the item, there will be an additional charge, based on the cost of repair or replacement.
Please also be aware that you shall be responsible for any return delivery charges, and the risk of loss or damage to the goods that you are returning until they have been received by us. For your protection, we recommend that you use a recorded-delivery service when returning goods to Scuf Gaming.
We can only refund delivery charges or accept the return of opened items if they are faulty or were supplied in error. Where we collect an item from you, we reserve the right to recover the costs of collection from you.
Returning Damaged, Defective, or Incorrect Goods
Damaged Goods: If you have taken delivery of a package and the contents have been damaged in transit, please retain ALL packaging and contact our Customer Service team immediately HERE. You can return the item(s) to us within 7 working days of receipt for an exchange.
Faulty Goods: You have the right to return any faulty goods within 30 days. Please keep all warranty information that accompanied your item.
Incorrect Goods: If you discover that we’ve sent you incorrect items, please contact our Customer Service team HERE to return the incorrect items within 30 days. We will quickly replace them with the correct items.