If you need to return your product, please follow these steps carefully to ensure your return is processed smoothly:

Step 1: 📩 Submit an RMA Request

1. Open the Chat widget located on the bottom right of your screen, as shown below.

   

2. Select Replacement on Return, depending on your request. 

   

3. Enter the information required (name, address, etc.), and click on "Send".

4. That's it, your RMA is created! The Chat will show you the message below. You will also receive a confirmation email with your request number. You can always respond to this email if you have any questions. 

    

Step 2: ⌛ Wait for RMA Information

You will receive an email with the next steps. Please make sure to also check your SPAM folder. 

Step 3: 📦 Prepare Your Package for Return

Pack your product securely with the prepaid label provided, ideally in the original packaging. If a commercial invoice was emailed to you, please ensure to attach it on the outside of your package.

Step 4: 🚚 Ship Your Product Back

Drop off your package at one of the carrier's location. The name of the carrier is on your prepaid label.

❌ Important Information:

• RMAs sent without an RMA number will not be accepted.
• Your RMA will remain valid for 30 days. If you send your controller after this period, please create a new RMA.
• Only send one controller per package with its own label. We cannot accept multiple controllers in one box or under one label to keep the process running smoothly.
• If you are requesting a Return, please make sure you're eligible for a refund before submitting your request: What is the Scuf Gaming return policy?
• We cannot process RMAs with a PO Box address or for countries where we are unable to ship. Please review the list of not eligible locations before submitting your RMA: Shipping: What Addresses Can Scuf Gaming Ship To?
• We no longer service the following products:
  • Infinity 4PS
  • Prestige
  • 4PS
  • Elite
  • Infinity1
  • Vantage Series 1 or 2