We are sorry that you're having issues with your controller. Open the Chat widget located on the bottom right of your screen, and type:

• Replacement:  "I need to create an RMA".
• Refund: "I need a refund". Please make sure you're eligible for a refund before submitting your request: What is the Scuf Gaming return policy?
• You can also ask to "Create a ticket".

If you need help finding the Seal of Approval, you can visit this page: What is the SCUF Seal of Approval and where do I find it?

Once your Return Merchandise Authorization (RMA) is created, you will receive an email with the next steps and your RMA will remain valid for 30 days. If you send your controller after this period, please create a new RMA. If you need to send multiple controllers, please ship them in separate packages to avoid the risk of one getting lost.

Please note:

• We cannot process RMAs with a PO Box address or for countries where we are unable to ship. Please review the list of not eligible locations before submitting your RMA: Shipping: What Addresses Can Scuf Gaming Ship To?
• We no longer service the products below. 
  • Infinity 4PS
  • Prestige
  • 4PS
  • Elite
  • Infinity1
  • Vantage Series 1 or 2

If you have questions, you can always contact our Customer Support team.