How do I return my product for a repair? – Scuf Gaming Support

If you already contacted our customer service team, we will process your request as quickly as we can. We will address repairs in the order they were received.

For In-Warranty Repairs:

If this is a new request, please create a support ticket HERE Please be sure to include your:

First and Last Name
Order Number (if available)
Seal of Approval number
A detailed explanation of why your controller needs servicing

For Out of Warranty Repairs

You are welcome to use our self-service option found HERE. Please be sure to have ready:

First and Last Name
Order Number (if available)
Seal of Approval number
A detailed explanation of what type of service your device requires

Please DO NOT use this form for a repair or upgrade a SCUF ELITE, INFINITY ONE, SCUF 4PS, Infinity 4PS, IMPACT & Infinity4PS Pro, Prestige, Vantage or Vantage 2 controllers ordered before July 1st 2018, - those requests should go to our Customer Support team by filling out a ticket here.

Please note: We no longer offer upgrade service.

If you do need to start a Customer Support ticket, we apologize in advance that you will be experiencing a longer service time than usual. If for any reason the situation changes, we will be sure to keep you informed via these pages.

If you already contacted our customer service team, we will process your request as quickly as we can. We will address repairs in the order they were received.

For In-Warranty Repairs:

If this is a new request, please create a support ticket HERE Please be sure to include your:

First and Last Name
Order Number (if available)
Seal of Approval number
A detailed explanation of why your controller needs servicing

For Out of Warranty Repairs

You are welcome to use our self-service option found HERE. Please be sure to have ready:

First and Last Name
Order Number (if available)
Seal of Approval number
A detailed explanation of what type of service your device requires

Please DO NOT use this form for a repair or upgrade a SCUF ELITE, INFINITY ONE, SCUF 4PS, Infinity 4PS, IMPACT & Infinity4PS Pro, Prestige Vantage or Vantage 2. controllers ordered before July 1st 2018, or original VANTAGE controller - those requests should go to our Customer Support team by filling out a ticket here.

Please note: Upgrades will no longer be offered after June of 2022