Return Policy
You have 30 days from the day of original delivery to return your product.
- Restocking Fee: A 15% fee applies to all returned custom products that are not defective. This fee is waived for defective items. There is no restocking fee for pre-configured products.
- Bundles: We do not accept partial returns for bundles; all products from the bundle must be returned for a full refund.
How to Initiate a Return
Returns can be requested up to 30 days after delivery via our Online Return Center. You will need your order number (starting with S) and the original email used to place the order.
- Logged In: Go to My Account My Orders. If the order is eligible, you will see an option to return/cancel in the ACTION column.
- Guest Checkout: Refer to your order or delivery confirmation email for your order number.
Instructions
- RMA Requirement: A unique RMA request is required for each product/SKU. Do not combine multiple requests into one package.
- Labeling: Use one package per return label. Ensure the item in the package matches the product details on the corresponding label.
- Drop Off: Always keep the proof of drop off provided by the shipping location.
- Support: If your request requires additional review, create a new support ticket and include your RMA Request Number.
Processing & Refunds
Once the return reaches our facility, please allow up to 48 hours for the return to be processed. A refund will be automatically issued after the return has been processed. Please allow 3-5 business days for any changes to reflect on the original payment account.
Return Reasons
- Better Price Available: Found a better price at another retailer.
- Inaccurate Website Description: Product lacks a feature listed on the site.
- Item Arrived Too Late: Expedited shipping failed to arrive in the estimated window.
- No Longer Needed: Restocking fee may apply for custom products.
- Ordered Wrong Quantity: Returning excess items.
- Shipment Lost: Courier marked delivered but item is missing.
- Shipment Damaged: Physical damage during transit (do not select if defective).
- Defective or Dead On Arrival: Not physically damaged but non-functional.