Before returning a product for a refund, please make sure to review our Return Policy.

You have 30 days from the day of original delivery to return your controller to us. There is a 15% restocking fee for all returned custom controllers that are not defective. If your item is defective, the restocking fee will be waived. There is no restocking fee for pre-configured controllers. 

Once done, please prepare the information below and submit a ticket HERE:

• First and Last Name
• Order Number (if available)
• Seal of Approval number
• A detailed explanation of why you are returning your device and requesting a refund

If you do have a question not covered in our Return Policy or do not wish to use the self-service option, Please create a support ticket (found here)