Our new Order Tracker will allow you to see where your order is in the process and get a better idea of when your order will go into production and then ship to you!
Please note that information found in this tool is updated in real-time and is the best indicator of order status available! Using this tool requires you to enter your order number and email address (the one you used while placing your order), you will see updates and progress indicators for the following pre-shipment statuses, including:
Order Confirmation – A check mark indicates that we have received your order and placed it in our processing queue.
Processing Queue – This number indicates how close your order is from going into production, when this indicator reaches 100%, your order is moving into production.
*Moving into production is the indicator that the build process has begun, any cancellations after the controller has moved into the next stage will incur a 15% restocking fee
Building – A check mark indicates that your controller is being hand crafted by our technicians – please remember, each of our devices is customized just for you.
Tested and Shipping – The final step indicating your controller is about to leave our facility. Each of our custom controllers is tested and fine-tuned, safely packaged and then readied to depart our facility and make its journey to you!
We are happy to help with any additional information or help you manage your order if necessary. Customer Support is experiencing extremely high contact volume, so we apologize in advance for any delay in responding.
If you need additional assistance, please start a Customer Support ticket by clicking HERE
Please note, that Customer Support cannot modify and existing order or expedite orders. COVID-19 has had an impact on our business – and as such, we are processing orders and requests in the order in which they were received.