If you’ve received your SCUF order but noticed that some items are missing, don’t worry — there are a few reasons this might happen, and we’re here to help.

Partial Shipments

Sometimes, your order may ship in multiple packages. This can happen if:

• Certain items are shipped from different warehouses
• Some products are custom-made or take longer to prepare
• Accessories are processed separately from controllers

In these cases, the rest of your items may still be on their way. Be sure to check your shipping confirmation email(s) — there may be multiple tracking numbers listed if your order was split.

Still Missing Something?

If all packages have been delivered, but you’re still missing an item, please contact our support team. Be sure to include:

• Your order number
• A description of the missing item(s)
• Any tracking info you've received

We’ll investigate right away and make sure you get everything you ordered.