We are working to repair and refund controllers, that have already been shipped to us, in the order they were received.

If you need additional information about your already returned device, please contact us HERE. For a faster response, please be sure to include your order and/or Seal of Approval number in your support ticket request.

Please note: RMAs are only valid for 30 days. If you created your RMA over 30 days ago, you must create a new one. If we receive your controller and your RMA has expired, it may delay your repair or refund.