Due to COVID-19 and in keeping with the request of the local and Federal government, we are encouraging as many team members as possible to stay home including repair technicians and customer support agents. We are working in a limited capacity and in the order in which devices were received.
Typically, all refunds are issued after your controller has been received and inspected by our team. This process generally requires 5 to 7 business days from when it is received in our facility.
We apologize that you will be experiencing longer service time than usual.