If you are experiencing issues with your thumbstick not functioning correctly in-game, we would first recommend you try first to power cycle your controller, and if that does not work - perhaps your console as well.
As a second option, we recommend using canned compressed air to clear any potential debris around your thumbstick modules. Remove the thumbstick and spray compressed air in 3 consecutive one-second bursts around the thumbstick module before replacing your thumbstick. Repeat a few times if necessary, waiting a few minutes between each try.
If you are continuing to experience “drift”, “slow turn” or unintended thumbstick movement, you should confirm your in-game “deadzone” settings using the instructions below:
STEP 1: Locate the settings menu of the game(s) you are playing and where you are experiencing drift
STEP 2: Look for a “deadzone” setting in the menus
STEP 3: Try to increase slightly the value of the “deadzone” option and return to game
STEP 4: If you are still experiencing drift after slightly increasing your “deadzone” value, repeat step 1 to 3 until you are no longer experiencing drift for this game.
If the game you are playing does not offer an option to modify your “deadzone”, or adjusting the deadzone does not solve your issue, please contact us for further assistance.
About “deadzone” and “drift”: Thumbsticks may be naturally positioned slightly outside of the axis of origin when in use. This thumbstick displacement is not unusual (even when using 1st party controllers) and can cause unintended movement depending on the game developers chosen default sensitivity settings. To eliminate any unintended movement, every controller has an area near the center of each thumbstick that’s software controlled. This area is sometimes referred to as a “deadzone” and involves subtle movements of the thumbsticks. Deadzones can also be present in games and vary by game. Thumbsticks can also develop “drift” which will manifest in-game as unintended movement or canceled functions (like sprinting). Games with smaller deadzones in their default settings, such as Fortnite, Apex Legends or Call of Duty: Warzone, may cause more controllers to display “drift” in game.