SCUF SUPPORT

Frequently asked questions

Find quick answers about orders, shipping, warranties, returns, and your SCUF controller.

Orders & Shipping

Where can I check my order or replacement shipment?

Use the order-status widget on the homepage with your order number and the email used at checkout.

Where can I find shipping information?

Find delivery information and shipping policies in the SCUF help center.

How do I request a return?

Follow our return instructions to request a return through the online portal.

How do I request a replacement?

Contact SCUF Support for help with a replacement. Have your order number and controller details ready.

What is the SCUF warranty?

Read the SCUF warranty information for details about coverage and applicable terms.

How do I connect my controller?

Connection steps depend on your controller and platform. Find the setup guide for your model before pairing or connecting it.

How do I remap my controls?

Choose the remapping guide for your controller. The available controls and setup steps vary by model.

How do I update my controller?

Update steps and software vary by controller. Follow the current guide for your model.

What if my controller is not working as expected?

Chat with SCUF Support for guided troubleshooting. Have your controller model and a description of the issue ready.

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